Privacy Policy ecwin – Your Data Security Is Our Priority

1. Introduction

Ecwin (also known as ecwin.pro) is an online entertainment platform that operates and provides services to users in Malaysia and the Southeast Asian region. We fully understand the importance of privacy in this digital age, and we are committed to ensuring your personal information remains safe and protected at all times.

This Privacy Policy is prepared in accordance with the principles of Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards. It details the types of information we collect, the purposes for collection, how it is stored, who has access to it, and your rights as the data owner.

By using the ecwin platform, you consent to the practices described in this Privacy Policy. If you disagree with any part of this policy, please stop using the platform and contact us so we can assist you in closing your account properly.

2. Information We Collect

Ecwin collects various types of information to ensure our services operate correctly, securely, and in compliance with legal requirements. The following are the categories of information we collect:

2.1 Information You Provide Directly

• Registration Information: Full name, date of birth, email address, mobile number, and password (stored in encrypted form).
• Identity Verification (KYC): A copy of your national ID or passport, a selfie, bank statement, and any other supporting documents required for account verification.
• Financial Information: Bank account number, account holder name, and payment method details used for deposits and withdrawals.
• Communications: Any messages, inquiries, or feedback you send to our customer support team.

2.2 Information Collected Automatically

• Device Data: Device type, operating system, phone model, and unique device identifier.
• Connection Data: IP address, geographic location (city/state level), Internet Service Provider (ISP), and connection timestamps.
• Usage Data: Records of gaming activity, betting history, session duration, games played, and platform usage patterns.
• Cookie Data: Information stored via cookies and similar tracking technologies for the purposes described in Section 6.

Data Category	Example Information	Primary Purpose
Identity	Name, IC, date of birth	Account verification & KYC
Contact	Email address, phone number	Communication & security
Financial	Bank account details, transaction records	Payment processing
Technical	IP, device type, OS	Security & fraud prevention
Usage	Gaming history, active sessions	Service improvement

3. How We Use Your Data

Every piece of information we collect is used for a specific and legitimate purpose. ecwin does not use your data for any purpose outside the scope stated below:

• Account Operations: Creating and managing your account, processing logins, and ensuring secure access to the platform.
• Transaction Processing: Processing deposits, withdrawals, and any other financial transactions you carry out on the ecwin platform.
• Identity Verification: Conducting mandatory KYC processes to ensure all users are verified individuals who meet the minimum age requirement.
• Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and platform abuse by monitoring unusual usage patterns.
• Customer Support: Responding to inquiries, resolving complaints, and providing technical assistance to users.
• Platform Improvement: Analyzing aggregated usage data (without identifying individuals) to improve features, performance, and user experience.
• Legal Compliance: Fulfilling legal obligations, including reporting requirements to the relevant authorities where mandated by Malaysian law.
• Service Communications: Sending important notices related to your account, changes to terms, or security updates via email or in-platform notifications.

4. Sharing Information with Third Parties

Ecwin does not sell, rent, or trade your personal information to any third party for profit. However, in the course of operating the platform, there are limited situations where your information may be shared:

4.1 Trusted Service Providers

Ecwin works with carefully selected third-party service providers, including payment processing providers, identity verification platforms, cloud service providers, and analytics providers. All these third parties are bound by strict confidentiality agreements and are only permitted to process your data in accordance with ecwin's instructions.

4.2 Legal Requirements

Ecwin may disclose your personal information when required by a court order, regulatory directive, or valid legal obligation in Malaysia or the relevant jurisdiction. In such situations, we will endeavour to notify you in advance where permitted by law.

4.3 Protection of ecwin's Rights

Information may be shared when ecwin needs to protect the rights, property, or safety of the platform, its staff, and other users from suspected fraudulent or criminal activity.

5. Data Encryption & Security

Ecwin invests seriously in security infrastructure to ensure your data is always protected from unauthorised access, loss, or misuse. The following are the security layers we employ:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or app and ecwin's servers is encrypted using the latest SSL/TLS protocols, ensuring no one can intercept or read that data in transit.
• Data-at-Rest Encryption: Sensitive information such as passwords and financial details is stored in encrypted format on our servers using the latest industry-standard encryption algorithms.
• Two-Factor Authentication (2FA): ecwin supports and encourages the use of 2FA to add an extra layer of security to your account.
• 24/7 Monitoring: The ecwin security team monitors platform activity around the clock to promptly detect any threats or suspicious activity.
• Regular Security Audits: ecwin's systems and infrastructure undergo periodic independent security audits to identify and address any potential vulnerabilities.
• Internal Access Control: Access to user data at ecwin is strictly limited to staff who require it to perform their duties, subject to rigorous oversight and detailed access logging.

6. Cookies & Tracking Technologies

Ecwin uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies We Use

• Essential Cookies: These cookies are required for core platform functions such as maintaining your login session and security. Without them, the platform cannot function properly.
• Performance Cookies: Helps us understand how users interact with the platform, including the most visited pages and time spent, for improvement purposes.
• Functional Cookies: Saving your preferences such as language and currency settings for a more personalized experience.
• Security Cookies: Used to detect and prevent fraudulent activity and to ensure every session is legitimate and secure.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the ecwin platform.

7. Your Rights as a User

As an ecwin user, you have certain rights regarding the personal information we hold about you. ecwin is committed to respecting and facilitating your exercise of these rights:

To exercise any of the above rights, please contact us at [email protected] stating the right you wish to exercise and your account information. We will process your request within a reasonable timeframe and notify you of the action taken.

8. Data Retention & Deletion

Ecwin retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required by Malaysian law.

• Active Account Data: Retained for the duration your account is active and for a defined period after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of seven years in compliance with Malaysia's accounting and anti-money laundering legal requirements.
• Security Logs: Retained for as long as necessary for fraud investigation and prevention purposes.
• Communication Data: Customer support conversation records are retained for two years after the last interaction.

Once the retention period has expired and there is no legal obligation to retain the data, ecwin will securely delete or anonymise it using methods that ensure it cannot be recovered.

9. Protection of Underage Users

The ecwin platform is exclusively for users aged 18 and above. ecwin does not intentionally collect any personal information from individuals under the age of 18. Should we discover that information from an underage user has been collected without our knowledge, we will promptly delete that information and close the account in question.

If you are a parent or guardian and believe your underage child has registered on our platform, please contact us immediately at [email protected] and we will address this promptly and with full attention.

10. Changes to This Privacy Policy

Ecwin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any significant changes will be communicated to you via a clear notice on the platform or through your registered email.

The "Last Updated" date shown at the top of this document will always reflect the date of the most recent amendment. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 on the ecwin platform
• Response Time: We are committed to responding to all privacy-related inquiries within 3 business days